OVLOX INDIA — Business Operating System (CRM)

Client

Ovlox International Pvt Ltd

Engagement

1.5 years

Status

Live in Production

Technologies

PHPCodeIgniterMySQLVue.jsjQueryBootstrapChart.jsTailwind CSS

Live site

crm.ovloxindia.com

In 2024, Ovlox India faced challenges with staff instability, disconnected business processes, manual operations and dependency on individual employees for managing daily business activities.

Lead management, sales, quotations, invoicing, delivery, customer support, pricing, dealer operations and workforce management needed a centralized platform.

The existing processes were not scalable enough to support multi-state operations and business expansion.

Developed a centralized CRM and Business Operating System with multiple integrated modules.

• Lead Management: Lead capture, tracking, client management and follow-ups.
• Sales Management: Quotations, Proforma Invoices (PI), pricing and invoice generation.
• Delivery Management: Integrated PI → Invoice → Delivery Note (DN) workflow.
• Ticket Management: Customer complaints, support tickets and service tracking.
• Training Management: Internal employee training and learning modules.
• Pricing Management: Centralized product pricing and sales controls.
• Dealer Management: Dealer registration and business operations.
• HR & Payroll: Employee records, attendance, payroll and leave management.
• Workforce Management: Staff, carpenters, freelancers, mediators and field resources.
• Feedback Management: Customer feedback and service evaluation.
• Scalable Operations: Structured workflows for state-level operations and growing teams.

• Supported business revenue growth from approximately ₹1.5–2 Cr to ₹5 Cr in FY 2025.
• Centralized multiple business operations into one platform.
• Reduced dependency on individual employees and manual processes.
• Improved coordination between sales, delivery, support and operations.
• Established a scalable operational foundation for multi-state expansion.